Refund policy

Our Commitment

At Broken Bone Sports Cards, we strive to provide an outstanding buying experience. Every card is individually photographed, accurately described, and carefully packaged before shipment.

We stand behind the accuracy of our listings and are committed to resolving any issues that arise due to an error on our part.

Return Policy

Returns are not accepted for buyer's remorse or discretionary reasons.

This includes, but is not limited to:

  • Changing your mind after purchase.
  • Deciding you no longer want the item.
  • Purchasing the wrong card by mistake.
  • Changes in market value after purchase.
  • Expectations regarding grading outcomes or potential future grading results.
  • Personal opinions regarding centering, corners, edges, surface, or print quality when these are accurately represented in the listing photographs.

Please review all photographs and product descriptions carefully before completing your purchase. If you require additional photographs or have questions about a card, we encourage you to contact us prior to placing your order.

Returns for Incorrect or Misrepresented Items

Returns may be approved if:

  • You receive the wrong item.
  • The item received differs materially from its listing description.
  • The item is significantly damaged during shipping.

Return requests must be submitted within 7 days of the confirmed delivery date.

Return Authorization

Please do not return any item without contacting us first.

To request a return, please email:

brokenbonesportscards@gmail.com

with the subject line:

Item for Return – Order #[Your Order Number]

Example:

Item for Return – Order #1047

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of:
    • The item
    • The packaging
    • The shipping label (where applicable)

Once your request has been reviewed, we will advise you of the next steps if the return is approved.

Unauthorized returns may be refused.

Return Conditions

If a return is approved:

  • The item must be returned in the same condition in which it was received.
  • All original packaging and protective materials must be included.
  • Graded cards must remain in their original, untampered holders.
  • Factory-sealed products must remain unopened.
  • Items that have been altered, cleaned, damaged, or modified after delivery are not eligible for a refund.

Return Shipping

If the return is approved because:

  • We shipped the incorrect item,
  • The item differs materially from its description, or
  • The item was damaged during shipment,

Broken Bone Sports Cards will provide instructions regarding return shipping and cover reasonable return shipping costs.

For returns valued at C$250.00 or greater, returned items must be shipped using:

  • Tracking
  • Appropriate insurance
  • Signature confirmation where available

Refunds

Once the returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Original shipping charges are refundable only when the return is the result of an error on our part.

Fraud Prevention

To protect both our customers and our business:

  • All graded card certification numbers are recorded before shipment.
  • Serial-numbered cards are documented before shipment.
  • Product photographs are retained for verification purposes.
  • Packaging records may be retained for high-value orders.
  • We reserve the right to refuse returns where evidence suggests item substitution, tampering, fraudulent activity, or abuse of this policy.

Questions?

If you have any questions regarding your order or this Return & Refund Policy, please contact us at:

brokenbonesportscards@gmail.com

We are committed to resolving legitimate issues fairly, professionally, and promptly.

Your confidence matters to us. Every card is photographed individually, described accurately, and packaged with the same care we would expect as collectors ourselves.